cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
603
Views
0
Helpful
10
Replies

Unity/Exchange - Old voicemails return to inbox

CHRIS KALETH
Level 5
Level 5

We are running Unity 4.2.1 and Exchange 2003. We've recently had a few users who will receive deleted voice mails in the inbox. Typically, the voice mails span a few months and just randomly appear in the inbox again. Thus the user thinks they haven't been receiving any voicemails. I'm thinking this is more an exchange issue but wanted to know if anyone else has seen this.

10 Replies 10

Bradford Magnani
Cisco Employee
Cisco Employee

Chris,

You may want to double check that Message Store Manager tool isn't moving Deleted Items back to the Inbox on a certain schedule.

http://ciscounitytools.com/HelpFiles/MSM/MSMConsoleHelp_ENU.htm#_Toc110930114

Brad

We don't use the MSM. Any other thoughts?

are there any emails returning to the inbox?

Like Randy suggested, is this happening to emails as well, or just limited to voice mails? Maybe that will help determine if there is some sort of task on Exchange moving a particular header type around...

Voice mail only

Do you happen to have Blackberry integrations with Exchange in your environment?

yes we do. any thoughts?

Take a look at:

http://office-outlook.com/outlook-forum/index.php/m/12143/

Looks like Blackberry syncs may be responsible for doing it?

Tray Stoutmeyer
Cisco Employee
Cisco Employee

If you look in your Commserver/UnityMTA directory, are there maybe old messages that got stuck there long ago that are getting delivered after the fact?

Tray

No messages were there (I have alerts to notify me if there are any). Most or some of the messages were already listened to and deleted but showed up again in their vm account.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: