Call Information is not displayed in CTIOS client

Unanswered Question
Jan 7th, 2009

Hi all,

I am using IPCC Enterprise ver 7.2. When a call comes in, my IP phone rings but my CTIOS client doesn't display call information ( nothing happens). After I take the call , the Agent status moves to talking.

Any ideas for my issue?

Thanks

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david.macias Wed, 01/07/2009 - 08:39

Have you set any peripheral variables associated with that call? Can you answer the call using the CTIOS desktop and not the phone?

david

MickeyKnox Wed, 01/14/2009 - 04:29

I have faced with that issue also right now and I dont know why this is happening. Does anyone have any idea?

Regards...

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