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Call Information is not displayed in CTIOS client

Thucnk_FPT_FIS_6
Level 1
Level 1

‎01-07-2009 08:31 AM - edited ‎03-14-2019 03:29 AM

Hi all,

I am using IPCC Enterprise ver 7.2. When a call comes in, my IP phone rings but my CTIOS client doesn't display call information ( nothing happens). After I take the call , the Agent status moves to talking.

Any ideas for my issue?

Thanks

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3 Replies 3

david.macias
VIP
VIP

‎01-07-2009 08:39 AM

Have you set any peripheral variables associated with that call? Can you answer the call using the CTIOS desktop and not the phone?

david

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Thucnk_FPT_FIS_6
Level 1
Level 1
In response to david.macias

‎01-07-2009 07:08 PM

Hi,

Yes. The first time, CTIOS client is OK. But now, it has that issue.

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MickeyKnox
Level 1
Level 1
In response to Thucnk_FPT_FIS_6

‎01-14-2009 04:29 AM

I have faced with that issue also right now and I dont know why this is happening. Does anyone have any idea?

Regards...

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