View every user in the Unity

Answered Question
Jan 7th, 2009

I am having difficulty adding and old user back to the Unity. This user used to have an ext. and now she move to a different ext. It was sometimes ago.

When i search under her name or her current and old ext., I could not find it or no matching.

When I add her from existing exchange user, I could not find her name too.

Is there anyway i can view all of the user. or any solution for my issue?

UPDATE;

I go to the Bulk edit in the unity and do not see her name or her ext.

I have this problem too.
0 votes
Correct Answer by ranpierce about 8 years 1 week ago

Sorry, it will not effect the users mailbox properties, however when you import back into Unity they will be a new subscriber.

They will not have any recordings or settings.

Make sure to choose the subscriber template that is correct for them.

Passwords are also default

Randy

Correct Answer by Bradford Magnani about 8 years 1 week ago

It's located in the Commserver\Utilities\RemoveSubscriberProperties directory on the Unity server.

Correct Answer by ranpierce about 8 years 1 week ago

Brad is correct, this is from another post this morning.

Try using remove subscriber properties tool. Unity Subscribers show up as bunny heads and non subsberbers show up as mailboxes. Right click on the subscriber and choose remove....

Then try to import again.

http://www.ciscounitytools.com/App_BunnyKiller.htm

Randy

Also to list all the subscibers and thier properties you can use a tool in the tool depot.

Subscriber Information Dump in the Administration

Tools section.

Randy

Correct Answer by Bradford Magnani about 8 years 1 week ago

Sienz,

You may want to clean the user with the Remove Subscriber Properties Tool if you haven't already:

http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K14966648

Hope this helps. If so, please rate.

Brad

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Correct Answer
ranpierce Wed, 01/07/2009 - 11:04

Brad is correct, this is from another post this morning.

Try using remove subscriber properties tool. Unity Subscribers show up as bunny heads and non subsberbers show up as mailboxes. Right click on the subscriber and choose remove....

Then try to import again.

http://www.ciscounitytools.com/App_BunnyKiller.htm

Randy

Also to list all the subscibers and thier properties you can use a tool in the tool depot.

Subscriber Information Dump in the Administration

Tools section.

Randy

sienz.sienz Wed, 01/07/2009 - 11:17

Thank you,

Since I do not have Remove Subscriber Properties Tool in my Unity Tools under the Diagnostic tools, I will need to install it from this link below:

http://www.ciscounitytools.com/App_BunnyKiller.htm

Do i need to install it in both of primary and secondary Unity server

We are using Unity 5.0 so i am sure we are good since it is compatible with Unity 4.0(1) and later

So When i remove the Subscriber Properties of this mail user, will it effect the her mail exchange properties at all such as her emails, contacts, or any of her profile?

Correct Answer
Bradford Magnani Wed, 01/07/2009 - 11:20

It's located in the Commserver\Utilities\RemoveSubscriberProperties directory on the Unity server.

ranpierce Wed, 01/07/2009 - 11:26

It will only remove some Unity properties from AD so that the user can be reimported.

Randy

Correct Answer
ranpierce Wed, 01/07/2009 - 11:30

Sorry, it will not effect the users mailbox properties, however when you import back into Unity they will be a new subscriber.

They will not have any recordings or settings.

Make sure to choose the subscriber template that is correct for them.

Passwords are also default

Randy

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