- Silver, 250 points or more
Community Spotlight Award,
Best Publication, November 2015
Customer has a Unity Connection 2.1 system connected via 3 PIMG units to a HICOM 300. The customer's auto attendant allows people to call in and if they know the party's extension, they can dial it directly. This transfers them over as desired.
Customer also wants to be able to have an option to enter an extension and send the caller DIRECT to voicemail without ever attempting the extension.
TAC has been no help on this at all. My understanding is that whether or not you transfer the call to the extension or send it to voicemail is a global setting.
Is there ANY way (maybe by appending a suffix or prefix to the extension number) to alter the transfer behavior so it will go direct to voicemail instead of transferring to the extension?
They could do this with their old voicemail system and are very unhappy that we've been unable to duplicate this internally in the Unity Connection system.
All help appreciated.