- Silver, 250 points or more
We have 2 receptionists that answer sit at the front desk. They are usually both there and have their own phones and PCs. They use the Attendant Console applications for call control only; They do not have an Attendant Console Pilot Point. Instead, they have a shared line on each of their phones so both phones ring, everytime. This is working fine except for one small detail...
When either user parks a call, in fact, it doesn't matter who parked it, the Parked Call Details on each users screen indicates that the other person is the one that parked it. In other words, User A always shows that the calls were parked by User B and User B shows that they were parked by User A, regardless of which one of them actually parked it.
Personally, I think it's a minor problem; they sit 10 feet from each other; but they don't see it that way. Any ideas?