Unity Service Account

Unanswered Question
Bradford Magnani Wed, 01/07/2009 - 17:54
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Hey Dan,

You can use GrantUnityAccess tool (ran from the command line, located in Commserver directory) to give this particular user's AD account access and apply certain restrictions on the CoS that you assign them so they can only perform certain actions.

Once in the Commserver directory, just type grantunityaccess and hit enter, you'll see the syntax you need.

EDIT: http://www.ciscosystems.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080094b84.shtml

Hope this helps,


ranpierce Thu, 01/08/2009 - 06:56
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The best way is to make a help desk COS that only has the permissions that you want them to have. Then change the COS that they are a member of to the one you created.

This way you are not giving them to many permissions.

I have done this for my site and it works well.



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