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Unity Live Record Initial Install

Unanswered Question
Jan 8th, 2009
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Have Unity 4.1 with CM 4.1. Trying to implement live record following the http://www.ciscounitytools.com/HelpFiles/LiveRecord405/LiveRecordAppNote.htm


Routing rule in Unity for Live Record is already present, however all the fields are grayed out and I can't edit the information. In the rule there is no DNIS or forwarding number information populated.


Anyone run into this issue before?

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senthilnatarajan Thu, 01/08/2009 - 08:18
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In Unity, once a new rule is created it defaults to the 'default forwarding rule', make sure you select (again) the rule that you created.


HTH

Senthil

stevenle Thu, 01/08/2009 - 08:24
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Not sure I'm following you Senthil. I didn't create the Live Record rule that's in there now. Not sure who did. However, when I select the rule, all the fields are grayed out and I cannot edit them. I can't even delete the rule to create a new one. The rule does not have a number associated with it, so I cannot get Live Record to work until I can edit to add one.

Bradford Magnani Thu, 01/08/2009 - 08:36
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  • Cisco Employee,

Can't you just create a new Routing Rule? It should accomplish the same thing.

senthilnatarajan Thu, 01/08/2009 - 08:41
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why not try creating a new rule and place it on top if the existing rules?

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