Can I get real time stats(calls in q) etc on Agent Desktop?

Unanswered Question
balasundaram.k_2 Thu, 01/08/2009 - 08:37

You can get some Q stats in Agent Desktop.

On the cisco agent desktop, choose Reports Icon ( Ctrl+Q )

Choose the skills statistics report for the Q statistics.

Hope this helps.

Tx,

Bala.

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