Can I get real time stats(calls in q) etc on Agent Desktop?

Unanswered Question
balasundaram.k_2 Thu, 01/08/2009 - 08:37
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You can get some Q stats in Agent Desktop.


On the cisco agent desktop, choose Reports Icon ( Ctrl+Q )


Choose the skills statistics report for the Q statistics.


Hope this helps.


Tx,

Bala.


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