01-08-2009 08:20 AM - edited 03-14-2019 03:29 AM
I have an IPCC Express
01-08-2009 08:37 AM
You can get some Q stats in Agent Desktop.
On the cisco agent desktop, choose Reports Icon ( Ctrl+Q )
Choose the skills statistics report for the Q statistics.
Hope this helps.
Tx,
Bala.
Please rate helpful posts.
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