We are running IPCCX 5.0.2
When I schedule the cisco predefined IPCCX Historical Reports, I am not facing any issues.
However, When I schedule custom IPCCX Historical Reports, the reports are not getting generated.
I am able to launch the custom reports successfully from Cisco Historical Reports client.
Are you also facing problems when scheduling Custom reports?
Following is the log from CiscoSchPrintExport.log log file.
39 ERROR Jan 06 2009|15:00:59 4044: Exception while exporting report ICD_FW_Daily_Shift_1_Agents_Calls_Handled_Chart_en_US
40 ERROR Jan 06 2009|15:00:59 4044:LogComError: the error is = Code= 80047cb2, Code Meaning = IDispatch error #31410
41 ERROR Jan 06 2009|15:00:59 4044:Source=Crystal Reports ActiveX Designer
42 ERROR Jan 06 2009|15:00:59 4044:Description=Invalid Name.
43 ERROR Jan 06 2009|15:00:59 4044: thread in Export method:Exception occurred for report I