Parallel Outbound calls from IPIVR5.0/CRS Scripting

ra_jeshkalra_2 · ‎01-08-2009

Hi,

Is it possible to make parallel outbound calls, from CRS scripting.

for e.g. If I use place call function in a loop, I can read the numbers to be called from a DB or xml file and dial out in a loop , which is a sequential dial.

1.However, can I generate parallel calls?

2.If 1. is not directly possible, can I write a java function and use in CRS scripting to generate parallel calls.

3.Is there any other way?

Thanks

Rajesh

Borkes1985 · ‎01-10-2009

i am interested in this problem too, please post your solution if you find.

1,2 dont exactly know, but seems to be not possible by means of CRS editor.

3. parallel triggering contacts, each initiating just a few outbound calls.

ra_jeshkalra_2 · ‎01-11-2009

How can we do parallel triggering contacts?

Can you explain a bit more.

Thanks

Borkes1985 · ‎01-11-2009

By external application, for example - http requests with parameters with different values. It may be a shell script with wget:

http://ipccx_ip:8080/dialout?number_to_call=5551111

In Get Http Contact Info you retrieve the number_to_call parameter and set you variable, which you use for Place Call, equal to number_to_call (i.e. 5551111).

You may use an array of numbers, and so on.

http://ipccx_ip:8080/dialout?numbers_to_call=5551111;5552222;5553333

ra_jeshkalra_2 · ‎01-13-2009

Hi,

We can call OPEN URL DOCUMENT in debug mode and see the step executed(calling out a phone number,the phone rings).

It is opening simple local http page.

But it never executes(calls out a number) when we call the IVR SCRIPT without activating the debug mode.

Is there any limitation regarding OPEN URL DOCUMENT or any setting to allow this function work properly?

>>Pls see the script attached.

Thanks