Hello - Does anybody know what the procedure is to get Cisco IP Phones RMA'd? I have found out that one of our teams has been hiding IP phones that no longer work for the past two months because of various issues with the phones. I updated the firmware on a few of them and they are working again, but some of them still will not work so I think that I need to RMA the ones that don't function any longer. I have never had to RMA a phone so I don't know the proper procedure and just need some guidance. Do I need to open seperate TAC cases for each one or can I just open one. I have gone through just about every 7940 document that I can find but nothing refers to how to get them replaced. Any assistance would be appreciated.