last time i did an RMA (over a year ago) supposedly you should create one case per phone but usually everyone creates 1 for all phones. the time it takes completely depends on the contract but most usually should be next business day, if no contract or warranty i believe it's 10 business days (can't recall exact times, as i said a long time ago). sometimes there are not enough phones available for RMA so if it's a big badge of phones you might get a delay.
they will ask contact info, name, email, phone, shipping address and some other stuff.
once you open the case they will send you a list with all the info required, so, you can open the case to get this while you put a list together of what's the symptom of each phone. we usually always ask a factory reset before anything else so if you want to expedite this, perform a factory reset and if still no avail make sure to tell the TAC CSE
HTH
java
if this helps, please rate
HTH
java
if this helps, please rate
