01-09-2009 09:46 AM
I keep getting the following message
Error occured while processing Possible Cause: Failed to Connect to JRM
I have tried to restart the Ciscoworks server, JRM and CTJRMserver but none have helped
I am trying to run a netconfig job
01-09-2009 09:55 AM
Please post the output of the pdshow command. What version of LMS is this? Was the hostname changed on this server recently?
01-09-2009 11:12 AM
01-09-2009 11:17 AM
Please post the output of the command:
pdreg -l CTMJrmServer
The output of the DOS SET command, and the CTMJrmServer.log.
01-09-2009 11:38 AM
D:\CSCOpx\bin>pdreg -l CTMJrmServer
Process = CTMJrmServer
Path = D:\CSCOpx\bin\cwjava.exe
Flags = -cw D:\CSCOpx -cw:jre lib/jre -cp:p MDC/tomcat/webapps/rm
e/WEB-INF/classes,MDC/tomcat/webapps/rme/WEB-INF/lib/ctm.jar,MDC/tomcat/webapps/
rme/WEB-INF/lib/log4j.jar com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServ
er i5981psp50
Startup = Started automatically at boot.
Dependencies = RMEDbMonitor jrm TomcatMonitor RMECSTMServer
01-09-2009 01:21 PM
You did not provide the SET output. Also, is this server integrated with ACS?
01-12-2009 05:12 AM
Yes the server is integrated with ACS
AdminEmail=jmacchi@sears.ca
ALLUSERSPROFILE=C:\Documents and Settings\All Users
APPDATA=C:\Documents and Settings\tcomadmin\Application Data
CLIENTNAME=LL3LA689
ClusterLog=C:\WINDOWS\Cluster\cluster.log
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=I5981PSP50
ComSpec=C:\WINDOWS\system32\cmd.exe
CWMIBDIR=D:\CSCOpx\objects\share\mibs
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Documents and Settings\tcomadmin
LM_LICENSE_FILE=D:\CSCOpx\objects\smarts\conf\trial.dat.DFM
LOGONSERVER=\\I5981PSP50
NUMBER_OF_PROCESSORS=2
OS=Windows_NT
Path=D:\CSCOpx\MDC\tomcat\bin;D:\CSCOpx\objects\smarts\lib;D:\CSCOpx\objects\smarts\bin;D:\CSCOpx\campus\bin;D:\CSCOpx\MDC\Apache;D:\CSCOpx\MDC\jre\bin;D:\CSCOpx\MDC\bin;D:\CSCOpx\lib\jre\bin\server;D:\CSCOpx\objects\db\win32;D:\CSCOpx\bin;C:\Program Files\Support Tools\;C:\Program Files\Windows Resource Kits\Tools\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\Intel\DMIX;C:\Program Files\IBM\Director\bin;;C:\PROGRA~1\F-Secure\Ssh;
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 15 Model 2 Stepping 9, GenuineIntel
PROCESSOR_LEVEL=15
PROCESSOR_REVISION=0209
ProgramFiles=C:\Program Files
PROMPT=$P$G
SESSIONNAME=RDP-Tcp#4
SM_BROKER=i5981psp50:9002
SM_HOME=D:\CSCOpx\objects\smarts
SM_RULESET_PATH=D:\CSCOpx\objects\smarts\rules
SM_SITEMOD=D:\CSCOpx\objects\smarts\local;D:\CSCOpx\objects\smarts
SM_SNMP_BUG_COMPATIBLE=1
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\Temp\2
TMP=C:\Temp\2
USERDOMAIN=I5981PSP50
USERNAME=tcomadmin
USERPROFILE=C:\Documents and Settings\tcomadmin
windir=C:\WINDOWS
01-12-2009 08:43 AM
Please post the NMSROOT/lib/classpath/jrmuser.properties file.
01-12-2009 09:03 AM
01-12-2009 09:14 AM
Okay, there must be a problem with your System Identity User, lms26. How is this user defined in ACS?
01-12-2009 10:44 AM
it is set as omnipotent and SuperLMS under the CiscoWorks components (Ciscoview, RME etc)
why would that affect JRM?
01-12-2009 10:50 AM
The System Identity User is used for interprocess communication. If it is not defined properly, this type of error can occur. Please post the jrm.log.
01-12-2009 11:04 AM
the file is too large to attach (13 meg)
is there a statement i can look for in the file itself?
01-12-2009 12:53 PM
Please compress the file, and post it. It's all text, so it should compress well.
01-14-2009 04:56 AM
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