We are using CCM 5.1 version.
While we generate the report by call base duration,on the tabular heading it is coming as . l
User, Date, Orig. Time, Orig. , Dest. , Call Classification, Charge, Duration (sec)
On the report Orig. and Dest.the detail is coming as the IP Phone No:, is there any way to replace the Number and put the name of the IP Phone to that place.
Is there any other configuration require to place name on that location.
I am attaching one sreen shot of the report please go through it.