- Bronze, 100 points or more
Hello I have a UCM 7.0.1 installation and have Attendant console set up for the 2 front Attendants and if they are either on a call or not logged in the Calls get qued up and they here a MOH greeting that says thank you for calling ABC company please hold your call will be ..........
My problem is this the 1st caller to call in and get in the que hears the greeting from the begging the next caller hears the greeting from where ever it is at from the 1st caller. I tested this my self with 3 phone calls up and indeed hear this. Multicast is not enabled.
Any help would be greatly appreciated.