Unity 5.x - search-result folder error

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Jan 9th, 2009
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what does this alert mean?


Event Type: Error

Event Source: CiscoUnity_MALEx

Event Category: Error

Event ID: 30020

Date: 1/9/2009

Time: 12:59:29 AM

User: N/A

Computer: xxxxxxxxx

Description:

An attempt to create a search-result folder for account cn=Nelson.Rosario,cn=Recipients,ou=Exchange Administrative Group


(FYDIBOHF23SPDLT),o=USiOMG has failed. The MAPI subsystem returned the following error: 80004005.


This is typically an indication of configuration issues with Unity, Exchange, or the MAPI subsystem.



Avinash

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ranpierce Fri, 01/09/2009 - 13:53
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I get this error often when the AD admin in our company deletes a user out of AD and Exchange before I delete them out of Unity.


Or sometimes it is also the other way around.


In our company, Unity does not create or delete AD or exchange account or mailboxes.


That is why you get that error probably


Randy


Event Type: Error

Event Source: CiscoUnity_MALEx

Event Category: Error

Event ID: 30020

Date: 2008/10/26

Time: 17:14:11

User: N/A

Computer: XXXXXXXXXXXXXXX

Description:

An attempt to create a search-result folder for account cn=robmcdonald,cn=Recipients,ou=First Administrative Group,o=Flood Data Services has failed. The MAPI subsystem returned the following error: 80040115.


This is typically an indication of configuration issues with Unity, Exchange, or the MAPI subsystem.


ATT-US-Internet... Sun, 01/11/2009 - 22:56
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The account and the mailbox are fine for this user,On the Exchange Server I get the following in the event log,


vent Type: Error

Event Source: MSExchangeIS Mailbox Store

Event Category: Logons

Event ID: 1022

Date: 1/7/2009

Time: 9:55:49 PM

User: N/A

Computer: XXXXXXXXX

Description:

Logon Failure on database "SG01\SG01-DB01" - Windows account NT AUTHORITY\SYSTEM; mailbox /o=USiOMG/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Nelson.Rosario.

Error: 1144

Client Machine: XXXXXXXX

Client Process: Microsoft.Exchange.Search.ExSearch.exe

Client ProcessId: 0

Client ApplicationId: Client=CI


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

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0008: 98 3c 96 28 c3 9b 98 d6 ˜<–(ۘÖ

0010: 5b 44 49 41 47 5f 43 54 [DIAG_CT

0018: 58 5d 00 00 3e 00 00 00 X]..>...

0020: ff 10 13 00 00 00 00 00 ÿ.......

0028: 00 02 30 00 00 00 3a 67 ..0...:g

0030: f0 1f fe 00 00 00 03 59 ð.þ....Y

0038: 20 10 00 00 00 00 e8 32 .....è2

0040: 40 10 0f 01 04 80 a4 1d @....€¤.

0048: 40 10 0f 01 04 80 a4 19 @....€¤.

0050: 40 10 0f 01 04 80 97 08 @....€—.

0058: 40 10 78 04 00 00 @.x...

ranpierce Mon, 01/12/2009 - 07:41
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the account is fine and the mailbox is fine. Is the Unity subscriber fine?


What version of Exchange and Unity?


What OS is Exchange installed on?


Are there any symptoms other than these errors?


Randy

Ginger Dillon Mon, 01/12/2009 - 09:03
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Hi -

To add to what Randy has already suggested, you might also check the inheritance on the Security tab of the user account in question. Make sure inheritance is checked and is in an OU that receives the permissions that are applied when the Unity Permissions wizard is run. I also found this doc - http://www.ciscosystems.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00800949dc.shtml which may not apply to your Unity version. This is for problems with Unity greater than a single user, but thought I would include for your reference.

Ginger

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