Unity 5.0 Voice Mail gets blocked

j.muozmellado · ‎01-09-2009

Hello Guys.

I have installed a Cisco Unity 5.0 which is working all right. I get access to the application using the web browser from a laptop or directly in the Unity server. I also try a Remote Desktop to the same server with no problems I can do anything (configure or monitoring the server) BUT the service of voice mail during the time I am connected, is disable or blocked and no one can use the voice mail and there is no way to recover the service until I finish the Remote Desktop session and re-star the server. Then the service is as normal as some minutes before the remote desktop try.

Is this a normal behavior ?? is there anything that I could to do ?? Thanks I appreciate your help.

Bradford Magnani · ‎01-09-2009

Javier,

Sounds like you're hitting the following:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCeg39434

Hope this helps. If so, please rate.

Brad

Rob Huffman · ‎01-09-2009

Hi Javier,

Just to add a note to the good info from Brad. This is a known issue when using Remote Desktop; It's likely you are seeing the issue noted in these great posts :)

From Todd,

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddfc400/0#selected_message

From Ginger,

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cbf3d2b/0#selected_message

From Eric,

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&topicID=.ee835d2&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddca54b/0#select...

Hope this helps!

Rob