01-12-2009 08:02 AM - edited 03-13-2019 05:59 PM
I have an extra extension i grabbed from another dept. I want to remove that number and add it to another hunt group so that when the main number calls this particular extension can pick it up. I already tried selecting what pick-up group it is in. However it does not work i cannot pickup any body's extension in that department.
01-12-2009 10:42 AM
version?
does it work if you dial to any other number in the pickup group directly?
have you added de bug info to enable pickup on hunt lists??
HTH
java
if this helps, please rate
01-13-2009 07:18 AM
The extension can not dial outside or anyone in the hunt group. Also nobody can dial the number.
01-13-2009 07:30 AM
1st thing to check is always CSS and partitions, make sure no unassigned DNs can be a match
HTH
java
if this helps, please rate
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