3rd party backup utilities for Unity

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Jan 12th, 2009
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I have a Unity 5.0(1) system on W2K3. I want to install a CA backup agent (ARCserve V12) on our Unity system. Does Cisco support this? (It looks as though they unofficially support Veritas). Is there a whitepaper that lists out supported 3rd party backup utilities?

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ranpierce Mon, 01/12/2009 - 08:19
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This is appicable also.

Support Policy for Antivirus Software

Cisco support policy is that customers can deploy third-party antivirus software on the Cisco Unity server. However, Cisco expects that customers (or their systems integration partners) will have tested the interoperability of such products with Cisco Unity before the products are deployed, to mitigate the risk of problems being discovered within the production environment between Cisco Unity and the third-party products loaded on the Cisco Unity server.

If a customer calls Cisco TAC with a problem, a Cisco TAC engineer may require that such third-party software be turned off or even removed from the Cisco Unity server during the course of troubleshooting. If it is determined that the interoperability between the third-party software and Cisco Unity was the root cause of the problem, then the third-party software will be required to be disabled or removed from the Cisco Unity server until such time that the interoperability issue is addressed, so that the customer can continue to have a functional Cisco Unity system.

Before installing any qualified Microsoft service pack on the Cisco Unity server, confirm that the manufacturer of any optional third-party software or hardware that you plan to install on the Cisco Unity server-or that is already installed-also supports the service pack for use with its product.




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