"Please wait while I transfer your call" with Unity Connection 1.21

Answered Question
Jan 12th, 2009
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Is there any way to supress this message when a call is being transferred by Unity Connection?

Correct Answer by Rob Huffman about 8 years 5 months ago

Hi Brian,


To delete the "Please wait while we transfer your call" message;


For Unity versions prior to 4.1 (and UC 1.x) here is an excellent answer from Jeff @ Cisco;


http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dd9a0d8/0#selected_message



The nice thing is that this is much easier to change in the new UC 7.X Version;


The ability to change "Record Your Message at the Tone" prompt is not available until UC 7.0;


User Templates Edit Greeting


Play the "Record Your Message at the Tone" Prompt


Check this check box to have Cisco Unity Connection prompt callers to wait for a tone before recording their message.


Default setting: Check box checked.


From this good doc;


http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/gui_reference/guide/7xcucgrg030.html#wp1141185



Or per user;


Edit Greeting


Play the "Record Your Message at the Tone" Prompt


Check this check box to have Cisco Unity Connection prompt callers to wait for a tone before recording their message.


Default setting: Check box checked.


http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/gui_reference/guide/7xcucgrg010.html#wp1064962



Hope this helps!

Rob


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Correct Answer
Rob Huffman Mon, 01/12/2009 - 10:47
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Hi Brian,


To delete the "Please wait while we transfer your call" message;


For Unity versions prior to 4.1 (and UC 1.x) here is an excellent answer from Jeff @ Cisco;


http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dd9a0d8/0#selected_message



The nice thing is that this is much easier to change in the new UC 7.X Version;


The ability to change "Record Your Message at the Tone" prompt is not available until UC 7.0;


User Templates Edit Greeting


Play the "Record Your Message at the Tone" Prompt


Check this check box to have Cisco Unity Connection prompt callers to wait for a tone before recording their message.


Default setting: Check box checked.


From this good doc;


http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/gui_reference/guide/7xcucgrg030.html#wp1141185



Or per user;


Edit Greeting


Play the "Record Your Message at the Tone" Prompt


Check this check box to have Cisco Unity Connection prompt callers to wait for a tone before recording their message.


Default setting: Check box checked.


http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/gui_reference/guide/7xcucgrg010.html#wp1064962



Hope this helps!

Rob


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