We are trying to set up the call holding queue for unity 5.0 with unified messaging and UCM version 6.1(3). In the call transfer page of a subscriber I have the Transfer Type on the call transfer page set to Supervice transfer wait for 2 rings and ask caller. However when I call a busy user or dial into the auto attendant and put in their extension the system just says "Please wait while I transfer your call" and then just sends me to their voicemail message asking me to leave a message. Does anyone have this feature working or any other documentation?
I would like to get it set up so that anytime someone's extension is busy it gives the caller an option to remain on hold for the person they called.
Here is a little additional info to go along with the great tips from Randy and Ronald;
Call transfer and screening settings control how Cisco Unity handles your incoming calls from callers who did not dial you directly.
Transfer and screening settings apply only when calls are routed to you from the main greeting recorded for your organization, directory assistance, or a similar automated call handler that your Cisco Unity administrator set up to assist callers who dial the main phone number for your organization. This means that when an outside caller or another subscriber dials your extension to reach you by phone, your Cisco Unity transfer and screening settings do not apply.
Changing Call Transfer and Screening Options
Call Holding in Cisco Unity
Hope this helps!