We are using it for our customer service group.
Here is the config:
application
service cme-queue flash:app-b-acd-2.1.2.2.tcl
param aa-hunt1 890147
param number-of-hunt-grps 4
param aa-hunt2 890148
param queue-manager-debugs 1
param aa-hunt3 890149
param queue-len 12
param aa-hunt4 890101
!
service cme-aa flash:app-b-acd-aa-2.1.2.2.tcl
param second-greeting-time 15
param voice-mail 7600
param handoff-string cme-aa
param max-time-call-retry 180
paramspace english index 1
param aa-pilot 890141
param welcome-prompt _bacd_welcome.au
param service-name cme-queue
paramspace english location flash:
param number-of-hunt-grps 4
!
dial-peer voice 7600 voip
description xfervoicemail
destination-pattern 7600
session protocol sipv2
session target ipv4:10.251.178.254
dtmf-relay sip-notify
codec g711ulaw
no vad
!
telephony-service
hunt-group report url prefix tftp://10.1.1.240/RET901BACD/RET901
hunt-group report url suffix 0 to 100
hunt-group report delay 2 hours
hunt-group report every 24 hours
hunt-group logout HLog
!
ephone-hunt 1 longest-idle
pilot 890147
list 890151, 890163, 890189, 890195
timeout 15, 15, 15, 15
statistics collect
display-logout All Agents Logged Out
!
!
ephone-hunt 2 longest-idle
pilot 890148
list 890125, 890157, 890171, 890175
timeout 15, 15, 15, 15
statistics collect
display-logout All Agents Logged Out
!
!
ephone-hunt 3 longest-idle
pilot 890149
list 890161, 890165, 890167, 890169
timeout 15, 15, 15, 15
statistics collect
display-logout All Agents Logged Out
