01-12-2009 02:08 PM - edited 03-15-2019 03:28 PM
I have a site that is running CCME that has bacd configured.
We have a project to migrate 4 sites to CUCM 6.1
At this time we do not have IPCC and no provisions in the future.
Is it possible to still have bacd configured on the router and have a CUCM 6.1 set-up?
01-12-2009 02:19 PM
Much depends on how exactly you use B-ACD, but in general, yes with an H.323 setup.
Also consider that CUCME often is bundled with a mini IPCC.
01-13-2009 08:08 AM
We are using it for our customer service group.
Here is the config:
application
service cme-queue flash:app-b-acd-2.1.2.2.tcl
param aa-hunt1 890147
param number-of-hunt-grps 4
param aa-hunt2 890148
param queue-manager-debugs 1
param aa-hunt3 890149
param queue-len 12
param aa-hunt4 890101
!
service cme-aa flash:app-b-acd-aa-2.1.2.2.tcl
param second-greeting-time 15
param voice-mail 7600
param handoff-string cme-aa
param max-time-call-retry 180
paramspace english index 1
param aa-pilot 890141
param welcome-prompt _bacd_welcome.au
param service-name cme-queue
paramspace english location flash:
param number-of-hunt-grps 4
!
dial-peer voice 7600 voip
description xfervoicemail
destination-pattern 7600
session protocol sipv2
session target ipv4:10.251.178.254
dtmf-relay sip-notify
codec g711ulaw
no vad
!
telephony-service
hunt-group report url prefix tftp://10.1.1.240/RET901BACD/RET901
hunt-group report url suffix 0 to 100
hunt-group report delay 2 hours
hunt-group report every 24 hours
hunt-group logout HLog
!
ephone-hunt 1 longest-idle
pilot 890147
list 890151, 890163, 890189, 890195
timeout 15, 15, 15, 15
statistics collect
display-logout All Agents Logged Out
!
!
ephone-hunt 2 longest-idle
pilot 890148
list 890125, 890157, 890171, 890175
timeout 15, 15, 15, 15
statistics collect
display-logout All Agents Logged Out
!
!
ephone-hunt 3 longest-idle
pilot 890149
list 890161, 890165, 890167, 890169
timeout 15, 15, 15, 15
statistics collect
display-logout All Agents Logged Out
01-13-2009 08:25 AM
It "could" work, but you need to configure the hunt groups on CM and the display messages will not work. Also for sure it is not a TAC supported config. For these reasons your best choice is to use the IPCC express bundle with CM, or stay with CME.
Hope this helps, please rate post if it does!
04-12-2010 11:41 AM
Did you ever get the B-ACD to work with CUCM?
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