Call Drop problem in IPCC

Unanswered Question
Jan 12th, 2009


We have IPCC enterprise network and we are facing call drop problem within conversion between Agents and callers.

Can any body provide us the guide lines that we can identify the root cause of drop calls.



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shahid.sarfraz Tue, 01/13/2009 - 03:43

hi muzammel

this problem can be caused by packet drops check your connectivity and make sure there is no packet drops in your links

muzammelhaque Tue, 01/20/2009 - 22:39

Hi Shahid,

Thanks for the reply. Yes, call can drop for packet loss in the network and for many others issus like weak gsm signal. But how can identify that this drop is for what cause.

Any mechanism in ICM that we can identify the drop calls causes.



iftikharsyed_2 Thu, 01/22/2009 - 20:50

Hi Muzammel,

You can run Agent Call Detail report and check the reasoncode of every state, Reason code vary with UCCX and UCCE deployment. Reason code details are mentioned on top of report page.

You can also configure IP SLA Monitor on your voice gateways to check QoS achievements.


Iftikhar Ahmed

Justin Brenton Wed, 02/04/2009 - 13:32

Hi Muzammel,

You should open a case with Cisco Tac to start some traces.




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