Problem with CDR Records relecting

karthiksr · ‎01-13-2009

Hi All

I am facing an issue with fetching the CDR records in CCM 4.2. when we login to the CAR tool and trying to fetch the reports on an extension basis and device report basis there is an error diplaying that records not found.

I have attached the screen shot for your reference.

So, i followed the guidelines according to cisco to troubleshoot.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml

I tried all the causes, but i get the same error.

Pl do suggest us solution to fetch the records.

Regards

Karthik Sridharan

Jaime Valencia · ‎01-13-2009

are all phones and users already associated??

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

karthiksr · ‎01-13-2009

Hi Jaime...

Ya... Actually it was an ongoing setup and devices were already associated. We can able to fetch records till April 11, 2008. But after that period, it is giving error.

karthiksr · ‎01-15-2009

Hi Jaime/Rob

Can u pl suggest some solution...

Regards

Karthik