Jaime Valencia Tue, 01/13/2009 - 05:34

no, CUCM is not an IVR system.

you can use CUC, Unity, CUE, UCCX or UCCE for that purpose

HTH

java

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Mustafa Al Housami Tue, 01/13/2009 - 05:41

Hello Javalenc,

Usually i use tcl scripting or b-acd on CUCME to configure Autoattendant without using CUE.

I don't know if there anything similar to this feature in CUCM7.

I found that in CCM 4.2 and previous releases that there is a CRA application that can be installed on the same server that is running CCM 4.2 or previous releases.

However, on CUCM 7.0 which is based on linux OS, i don't know if it works the same way.

Kindly help

Best Regards.

Jaime Valencia Tue, 01/13/2009 - 05:48

i'm not sure if you still receive the cra disk on linux servers but that would require a separate server to install the app

HTH

java

if this helps, please rate

ABDOULHALIM Youssouf Wed, 07/13/2011 - 04:31

Hi javalenc,

I have implemented CUCMBE 7.1 on a linux system with unity.

Everythink works perfect.

But I need to configure auto attendant that can:

Answer a call

Play a user-configurable welcome prompt

Plays a main menu prompt that asks the caller to perform one of three actions:

Press 0 for the operator.

Press 1 to enter an extension number.

Press 2 to spell by name.

Please I need all the steps to through up to end. If possible the screen show of the steps.

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