Unity - how to delete messages before 30 days

Answered Question
Bradford Magnani Wed, 01/21/2009 - 11:59
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What version of Unity?

Unified or Voice Mail Only?

Not partnered with Exchange.. is it partnered with Domino? Your mail store is either Microsoft Exchange or Lotus Domino and from the sounds of it, if you're creating users in AD, then you're using Exchange most likely.

Is this happening with all users? just some?

Can you open up Outlook Web Access for an affected user and call in via the phone, delete a message out of their inbox, and refresh the Outlook Web Access page and watch it go to deleted items?

That should get you started.


Bradford Magnani Wed, 01/21/2009 - 14:12
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I still recommend doing the OWA test. Also, is Exchange on-box with Unity or a separate server? Have you tried rebooting recently?



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