We have Unity Version: 4.2(1) integrated with that CallManager 6.1
We have configured Auto Attendant based on Call Handlers on the Unity plus voicemail to 1000 subscribers. Not unified messaging.
Exchange and Message Store are in another server and Active Directory also in another server.
On December 26th Voicemail and AA service went down. No possible access to voicemail, no Auto Attendant, no voicemail after âno answerâ. The weird thing: all the voice ports were registered on Callmanager.
The solution that day was to stop Unity service on the Unity server and started again manually.
On December 30th we had exactly the same problem and we did the same thing to temporarily solve it.
We are concern because we don't know what is causing the problem. Could you please help us find out a permanent solution?
Thanks in advance