We are planning to roll out CUCM 6.1(2) in a few weeks. Im sorting out some final testing, and have noticed that our 7961G and 7970G IP phones crash every 4th-5th time i log a user out (using Extension Mobility).
I have tried to crash a 7960 in the same manner but i cannot.
The 7961G and 7970G just freeze with the Ext Mob details (ie phone number) of the user i have just logged out on them. I have to power the phone off to get it to be useable again :o(
Model number: CP-7961G
Load file: SCCP41.8-3-5S
Boot Load ID: 7961G_64-02070631Amd64megRel.bin
Load file: SCCP70.8-3-5S
Boot Load ID: 7970_6406118.bin
7960: (I cant get these to crash - they seem fine)
Model : CP-7960G
App Load ID: P00308000800
Bott Load: PC0303010200
We are using the Device Loads that came with CUCM 6.1(2) so i assume they are ok ?
Anyone got any ideas...? Im on the verge of raising a TAC case thru Cisco because this is most odd.
Could there be a dodgy Ext Mobility setting somewhere that i need to check? Ext Mob and TFTP are running ONLY on the Publisher at the moment.
Since its not a total failure, I would assume may be something else.
What happens after a EM login? Does the phone display a "Login Successful" message or some error? What do you see in the ccmadmin page
for that device?
Does it display the login button?
If it displays "Login Successful" the Phone gets proper config?
We are actually in IP Phone version 8.4.3 plese give it a try and let us know.
We will need the EMapp, EMService, DB, CCM (sdi and sdl) logs, preferably at Detailed level, to debug this issue. Also IP Phone logs