Screen Pops w/ IPCCX?

Unanswered Question
Jonathan Schulenberg Tue, 01/13/2009 - 15:44
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If a supervisor takes a call with CAD, workflow rules apply to them just like an agent.


CSD also has some workflows which are explained starting on page 56 of the CSD user guide.


Cisco Supervisor Desktop User Guide for CAD 6.6 for Unified CM: http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/csd66ug-cm.pdf

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