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Contact Center: IP Phone Agent (CAD) ...

dturnbau
Cisco Employee
Cisco Employee

Hello,

I'm trying to find a PPT or doc that has a good description of the features for the CAD IP Phone Agent (this is the CTI solution that displays on the IP Phone LED)?

Thank you,

Don

2 Replies 2

Jonathan Schulenberg
Hall of Fame
Hall of Fame

The IPPA user guide explains it including example display images.

Cisco IP Phone Agent User Guide for CAD 6.6 for Unified CM: http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cip66ug-cm.pdf

jpsweeney77
Level 4
Level 4

If you need configuration information, refer to the CAD Installation Guide. Specifically, the one for CAD 7.2 beginning on page 91.

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