Call Manager 3.3 Publisher failing Raid Array-Reinstall

Unanswered Question
Jan 13th, 2009

I have a client with a Cisco MCS7800 series hp dl 380 G3 server, Mirrored Array, (2) 36.4GB Ultra320SCSI 10K drives. Server 2000 SP3

(1) drive failed, replaced drive, raid will not rebuild as HP support says the remaining drive is also in pending smart failure.

I know this will necessitate a complete reinstall of the OS and Call Manager on the publisher, however, what I do not know is the proper procedure to follow for the rebuild.

They currently have the BARS utility backing up 3 days per week and I have verified backups are present.

I am assuming I have to follow this sequence:

1. Make sure backup is available and subsciber is online

2. Replace both drives in array

3. Configure Raid mirror

4. Reinstall Server 2000 SP4 and all updates

5. Reinstall Cisco Call manager 3.3

6. Restore from backup

Has anyone done this or can anyone point me to a step by step guide for this?

Any and all advice welcome and thanks in advance.

I have this problem too.
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rob.huffman Tue, 01/13/2009 - 16:15

Hi James,

Here is a good doc that has all the info for doing Backups and then restoring on the new box using the .tar file;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/bars/4_0_11/restore1.html

Make sure that you have everything you need on hand CCM cd's, OS with proper release,all SR's, Locale files, any custom ringlist or background files, any phone firmware files that have changed since the base install etc. etc. These things should all be kept from build to build just in case.

Hope this helps!

Rob

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