subscribe phone services

Unanswered Question
Jan 13th, 2009

How can I subscibe a phone service to all users? I tried it in BAT but dosen't seem to work.

I have this problem too.
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Jaime Valencia Tue, 01/13/2009 - 21:25

you can use BAT for that purpose but only when inserting them, not updating them



if this helps, please rate

testeven Wed, 01/14/2009 - 10:07


As it was said, BAT does not work for subscribing or unsubscribing services to the IP Phones when updating phones. The only way to do this with BAT is when you are inserting phones, meaning that you would need to delete a phone and readd it with the Template that has the IP Phone Service you want. However, there was a bug filled for this:


Externally found enhancement defect: Resolved (R)

BAT to support subscribing users to PAB and Fast Dial Services


Cannot subscribe the users to IP Phone services like Personal Address Book

and Fast Dials through BAT. This applies to any IP Phone services.


The problem exists in all the BAT versions



After adding the Phones/Users through BAT, one has to manually go to each user page and subscribe the users/phones to these services,

enter the PIN, User ID manually.

The bug applies to CCM 4.X versions and it was fixed on 5.0

If you have a 4.X version you can export all the IP phones using 'Export all details' option then insert phones with 'All Details' option and adding the IP phone service you want.

Hope this helps and have a nice day!


ranpierce Thu, 01/15/2009 - 07:33

I have done it manually also. evertime there is a new hire. =)


michaeljbyrne Thu, 01/15/2009 - 07:37

new hire I can understand. We just created a custom directory and need to push it out to about 175 users.

Jonathan Schulenberg Tue, 01/20/2009 - 17:49

In UCM 7.0 I believe there is an Enterprise Subscription option that you can check when creating the service that will subscribe it to all phones one time.

Adam Thompson Mon, 01/19/2009 - 08:06

If you are using CCM 4.x, you should be able to update all of the phones to assign up to 2 IP Services. The only thing you can't do is assign the user specific login information, if it is necessary.

(BAT -> Configure -> Phones -> Update Phones -> "your query" -> Check IP Services -> select service to assign)

Another option is, if the users have access to their phone user page, to have them self subscribe the service. This gets you out of having to touch all 175 phones, and if your communication to the users is clear enough, you won't end up with 175 support calls.


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