Fresh install of Secure ACS 4.1 on 2003, really slow

Answered Question

Hi all,

We just did a fresh install of 2003 Server Standard with ACS 4.1 and it appears everytime we try to apply a change (add a user, add a network device, etc) it takes forever. Sometimes it just hangs and if we shut down the browser and bring up another session it warns us that an admin is already looking at whatever page we were on. Its not a disk space issue. The server is a quad core with plenty of memory. It has the latest java settings and is running SP2 for 2003 server. Anyway seen this issue before?

I have this problem too.
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Correct Answer by Ivan Martinon about 7 years 10 months ago

What I am saying is that regardless of the fact that the server installed correctly and might handle some authentication OK it will fail from time to time, this is due to the fact that the platform you installed it in is not a supported platform by that version. If you ever open a TAC case which you might end doing, you will be asked to move from 4.1.1.23 to 4.1.4 just to support your setup

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Jagdeep Gambhir Wed, 01/14/2009 - 08:57

Do you have any firewall installed on that system, that can cause acs to respond slow. Did you try with another browser ? Also add acs ip address as trusted IP in browser options.

Regards,

~JG

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Ivan Martinon Wed, 01/14/2009 - 09:22

You need to check if you have the supported setup, ACS 4.1.1 buil 23 will not run on Windows 2003 SP2, you need to get at least 4.1.4 build 13 to make it work ok, are we sure this is not the case?

Jagdeep Gambhir Wed, 01/14/2009 - 10:22

There is something wrong with acs database for network configuration. I have seen this happening due to some syntax issue of ip address or due to long host names.

Did you upgrade it from 3.3 code ?

Regards,

~JG

Correct Answer
Ivan Martinon Mon, 02/09/2009 - 08:16

What I am saying is that regardless of the fact that the server installed correctly and might handle some authentication OK it will fail from time to time, this is due to the fact that the platform you installed it in is not a supported platform by that version. If you ever open a TAC case which you might end doing, you will be asked to move from 4.1.1.23 to 4.1.4 just to support your setup

sshareef Sat, 02/07/2009 - 12:09

We had a similar issue. We moved it from the system partition to other free partition and performance is excellent now.

Remember that you can re-install ACS preserving your settings.It doesn't harm. Mention a different path when prompted. Good luck and let us know.... :)

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