CISCO Warranty Advice

Answered Question
Jan 14th, 2009
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My apologies if this is completely off-topic, but I was hoping someone may be able to point me in the right direction as I don't want to open a TAC unecassarily.


We have an SFP adaptor (GLC-ZK-SM) that was connecting to a CISCO 3825. The adaptor stopped working after a few months use.


I am having a completely terrible time getting the reseller to honour a warranty / RMA fix for the component.


From what I have found directly on CISCO's site, Optical Networking products offer a 5 year limited hardware warranty, so I really don't see what the problem is.


Do I need to try and open a TAC for this?



Thanks,

Mario

Correct Answer by mlitka about 8 years 4 months ago

Mario -


You can try but typically in my experience the reseller would have needed to register the sale with Cisco for you to be able to open a TAC case and get an RMA put in. If your reseller is giving you a hard time, they may not have been authorized in the first place and probably didn't do this step.


Mike

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Correct Answer
mlitka Thu, 01/15/2009 - 12:56
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Mario -


You can try but typically in my experience the reseller would have needed to register the sale with Cisco for you to be able to open a TAC case and get an RMA put in. If your reseller is giving you a hard time, they may not have been authorized in the first place and probably didn't do this step.


Mike

mariov652 Fri, 01/16/2009 - 06:19
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I'll try and find out.


Thank you for taking the time to answer.



Cheers,

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