Solved: CISCO Warranty Advice

mariov652 · ‎01-14-2009

My apologies if this is completely off-topic, but I was hoping someone may be able to point me in the right direction as I don't want to open a TAC unecassarily.

We have an SFP adaptor (GLC-ZK-SM) that was connecting to a CISCO 3825. The adaptor stopped working after a few months use.

I am having a completely terrible time getting the reseller to honour a warranty / RMA fix for the component.

From what I have found directly on CISCO's site, Optical Networking products offer a 5 year limited hardware warranty, so I really don't see what the problem is.

Do I need to try and open a TAC for this?

Thanks,

Mario

mlitka · ‎01-15-2009

Mario -

You can try but typically in my experience the reseller would have needed to register the sale with Cisco for you to be able to open a TAC case and get an RMA put in. If your reseller is giving you a hard time, they may not have been authorized in the first place and probably didn't do this step.

Mike

View solution in original post

mlitka · ‎01-15-2009

Mario -

You can try but typically in my experience the reseller would have needed to register the sale with Cisco for you to be able to open a TAC case and get an RMA put in. If your reseller is giving you a hard time, they may not have been authorized in the first place and probably didn't do this step.

Mike

mariov652 · ‎01-16-2009

I'll try and find out.

Thank you for taking the time to answer.

Cheers,