CUCM sending e-mails for missed calls..

Unanswered Question
Jan 14th, 2009

We are waiting for a solution to get missed calls to exchange/outlook - like other vendors ( Siemens or MS-OCS with the ESTOS GW ) who can deliver such urgent needed features. Or is there a solution from Cisco already in place ?

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
jbayuka Tue, 01/20/2009 - 14:07

If the user is unreachable at their specified single business number, the Cisco Unified CallConnector Mobility will forward the call to voice mail, using Cisco Unity Express or Cisco Unity. When calls are routed, an SMS (text message) or email can automatically send notification of the missed call to the user. The single voice mailbox allows the user to easily manage all business voice messages saving time and money.

phnowicki Thu, 02/12/2009 - 19:19

If you have OCS in your environment, you can do RCC with your phones and enable the missed calls option. This will log to your outlook when you miss a call on your phone.

Johann Aicher Fri, 02/13/2009 - 00:18

Hi Patrick,

thanks for your response.

We have already OCS with RCC in place. But its like with CUPC. We get only information for missed calls on Computers when the client is running. This is true for MOC and for CUPC. The problem is for users who are on tour and want to look into a computer system for missed calls. This can be Outlook or another system which they can access from remote. This could be the also the webinterface of the Ciscop IP Phone. But there is no authentication nor Call history implemented.

Actions

This Discussion