Configuring Email Alerts in RTMT

keenerccna · ‎01-14-2009

I have config the email server, alert actions and set the smtp server. Also rebooted the call manager. Please provide some suggestions to help me get the alerts.

Jon Nelson · ‎01-14-2009

Check two things:

1. Make sure your UCM server is setup to resolve DNS

2. Make sure you are allowing your UCM server to relay off of your SMTP server

HTH

Thanks,

Jon

testeven · ‎01-14-2009

Hi!

You can also try checking that the Exchange server is not blocking the emails for some reason. Sometimes if you have a rule blocking the mails from RTMT_Alert or other email addresses without a fqdn you don't get the alerts.

Check this bug too:

CSCsf08244

RTMT emails do not include domain in from field of SMTP header

Symptom:

Email alerts from RTMT may not be delivered to recipients.

Conditions:

RTMT alerts currently do not supply a domain in the from field of the SMTP header.

Example packet capture of problem:

Simple Mail Transfer Protocol

Command: MAIL FROM:\r\n

Command: MAIL

Request parameter: FROM:

CM logs show:

alertmgr.SendMail - SendMail::send: got address exception=

javax.mail.internet.AddressException: Missing domain in string ``RTMT_Admin@''

Workaround:

assign the fully qualified domain name to the servers involved using the following CLI:

set network dns primary

set network dns secondary

set network domain

Have a nice day!

Teresa.

Regards, Tere. If you find this post helpful, please rate! :)

keenerccna · ‎01-16-2009

Thanks for the replies i was being blocked by my smtp server.