Cisco CME and CUE Call Queuing

Answered Question
Jan 14th, 2009

Greetings, im looking at a solution which will entail the queuing of incomming calls into a CME system running Unity Express on a NME module.

The end user wants every incomming call to be answered by either a BACD or ACD system, to play a single greeting welcomming them to the business, queued then to be put through to a pre-defined hunt group.

Ive used CME to do this in the past but never weighed up the options between using CME or CUE to queue calls, for something this straight forward would CME be fine or is it better to make use of CUE where possible?

I have this problem too.
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Correct Answer by rob.huffman about 8 years 1 week ago

Hi Mark,

I don't believe there are any Queuing options built-in to CUE so CME is still your best bet :)

Hope this helps!

Rob

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Correct Answer
rob.huffman Wed, 01/14/2009 - 09:13

Hi Mark,

I don't believe there are any Queuing options built-in to CUE so CME is still your best bet :)

Hope this helps!

Rob

exonetinf1nity Wed, 01/14/2009 - 09:22

Thank you for clearing that up Rob, i know where to focus my energy now.

Regards

Mark Rigby

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