Cisco CME and CUE Call Queuing

Answered Question
Jan 14th, 2009
User Badges:

Greetings, im looking at a solution which will entail the queuing of incomming calls into a CME system running Unity Express on a NME module.


The end user wants every incomming call to be answered by either a BACD or ACD system, to play a single greeting welcomming them to the business, queued then to be put through to a pre-defined hunt group.


Ive used CME to do this in the past but never weighed up the options between using CME or CUE to queue calls, for something this straight forward would CME be fine or is it better to make use of CUE where possible?

Correct Answer by Rob Huffman about 8 years 4 months ago

Hi Mark,


I don't believe there are any Queuing options built-in to CUE so CME is still your best bet :)


Hope this helps!

Rob

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Correct Answer
Rob Huffman Wed, 01/14/2009 - 09:13
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Mark,


I don't believe there are any Queuing options built-in to CUE so CME is still your best bet :)


Hope this helps!

Rob

exonetinf1nity Wed, 01/14/2009 - 09:22
User Badges:

Thank you for clearing that up Rob, i know where to focus my energy now.


Regards

Mark Rigby

Actions

This Discussion