Simple questions: Can i setup queue where it will ring all phones logged in?
Is there way to monitor a shared line?
In IPCC Express, is there a way to change Contact Queuing Criteria from FIFO.
Here is request. Today, I have Call Center dept that has a second shared line on their phones so other departments can transfer or contact them directly. However, the supervisor want to monitor these calls. So, in order to do that, I am think it has to be added in IPCC express but I believe I can't setup a Broadcast algorthim in IPCC Express.