01-14-2009 09:15 AM - edited 03-15-2019 03:30 PM
I'm having an issue with 1 extension at my company. If you dial the main company number and then dial the extension, it goes straight to VM without ringing the phone. However, if you dial the extension directly from within the company, the phone rings fine. I've deleted it out of CM and re-entered it. Still same thing. Any ideas what could be causing this? All other extensions are working just fine, and this is an old extension. It was working just fine fine a couple days ago. Thanks.
Solved! Go to Solution.
01-14-2009 09:27 AM
go to Unity, open Saweb, browse subscribers, find it, open it, on left pane click transfer settings, choose ring subscriber from the 3 available choices
HTH
java
if this helps, please rate
01-14-2009 09:22 AM
go to the subscriber, look at transfer settings and choose the option to ring the subscriber
HTH
java
if this helps, please rate
01-14-2009 09:25 AM
Sorry, could you give me the steps to doing this? I'm just getting into the whole UC thing and I'm not too familiar with it yet. Thanks.
01-14-2009 09:27 AM
go to Unity, open Saweb, browse subscribers, find it, open it, on left pane click transfer settings, choose ring subscriber from the 3 available choices
HTH
java
if this helps, please rate
01-14-2009 09:34 AM
Thank you so much!! Another question, can this setting be changed from the phone itself? I'm just trying to figure out how it was changed to begin with. Thanks again.
01-14-2009 09:39 AM
Sorry to the earlier poster who answered the main question.
It cannot be changed by the user unless they have GUI access to Unity. It was probably this way as a result of the user not being created with the correct template or without a template.
01-14-2009 09:41 AM
No, this extension has been working just fine until a couple days ago. This is not a new user.
01-14-2009 09:36 AM
What are the settings under call transfer in Unity for that extension?
01-14-2009 09:40 AM
It was set to "No" and I changed it to "Ring this extension". I just don't know how it got changed to "No" to begin with.
01-14-2009 03:52 PM
Have you given the user access to the GUI:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/user/guide/assistant/ex/cuugasste070.html
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