I'm having an issue with 1 extension at my company. If you dial the main company number and then dial the extension, it goes straight to VM without ringing the phone. However, if you dial the extension directly from within the company, the phone rings fine. I've deleted it out of CM and re-entered it. Still same thing. Any ideas what could be causing this? All other extensions are working just fine, and this is an old extension. It was working just fine fine a couple days ago. Thanks.
go to Unity, open Saweb, browse subscribers, find it, open it, on left pane click transfer settings, choose ring subscriber from the 3 available choices
go to Unity, open Saweb, browse subscribers, find it, open it, on left pane click transfer settings, choose ring subscriber from the 3 available choices
Thank you so much!! Another question, can this setting be changed from the phone itself? I'm just trying to figure out how it was changed to begin with. Thanks again.
Sorry to the earlier poster who answered the main question.
It cannot be changed by the user unless they have GUI access to Unity. It was probably this way as a result of the user not being created with the correct template or without a template.
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