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Error Message in CRS Editor

robpittman
Level 1
Level 1

I'm writing a script for a confidential employee hotline to allow for dialing options to leave a voicemail. I tried debugging the script and this was the error. The documentation is unclear on what this means or how to fix it.

Task:2100009834PlayPromptStep (OutputStep or Extended):Wrong Trigger typecom.cisco.app.remote.RemoteApplicationTrigger

2 Replies 2

Jonathan Schulenberg
Hall of Fame
Hall of Fame

Are you doing a reactive debug? You can't play media unless you're on the phone with a CTI Port.

Marco Villani
Level 1
Level 1

did you copy and paste the prompt step? try to delete both step and variable and rebuild it manually.

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