DFM Flapping reports

yaminic · ‎01-15-2009

I am using LMS 3.0.1 and are unable to fetch the flapping report.

When I go to fault history and try to fetch the report, it either stops with an error message "Check FHUI.log for details" or the page does not open.

I am attaching the GHUI.log file.

Joe Clarke · ‎01-15-2009

Please post the output of the pdshow command as well as the FHServer.log and the NMSROOT\MDC\tomcat\logs\stdout.log.

yaminic · ‎01-16-2009

Please find the outputs.

Joe Clarke · ‎01-16-2009

There does appear to be a process failure, but your pdshow output is truncated. Please repost the entire output of the command.

yaminic · ‎01-19-2009

Please find the required outputs

yaminic · ‎01-19-2009

Sorry..forgot the attachments.

yaminic · ‎01-19-2009

Also find the other outputs attached.

Joe Clarke · ‎01-19-2009

I see some errors in the FHServer.log, but it's not clear on if they are recent. As for the rest, it appears all processes are functioning now (as of 1/19). Are you still seeing the error in the GUI?

yaminic · ‎01-19-2009

Is this the error in FHServer.log that you are referring :

log4j:ERROR No appenders could be found for category (CTM.common).

log4j:ERROR Please initialize the log4j system properly.

What is the solution to this ??

Joe Clarke · ‎01-19-2009

This is not a real error. I was referring to the problem you initially reported in this thread. Is that problem still occurring?

yaminic · ‎01-19-2009

Yes Joe.

We are getting the same error.

Actually whenever we try to take out the flapping reports, it takes a long time to fetch the same .Sometimes. after a long wait, either the report opens or finally ends up with an error message: Check FHUI.log for details.

Can you please tel me how to troubleshhot the same ?

Joe Clarke · ‎01-19-2009

The information I was expecting to see was not present. When the problem happens again, immediately capture the same data without restarting anything.