Small Update:

Barge-in and intercept both works, but when i start silent monitoring i get an error telling me that the client has refused the connection.

Next Update:

I tested with different workstations and thats the result:

It depends on the NIC.

A Broadcom NetExtreme is working, but winpcap doesn't find the NIC in my other workstations

There it is a Intel 82566DM Gigabit.

I tried the workaround sugested by Cisco for Intel NICs but it didn't work.

Does anyone know how to setup this card ?

Most of our clients are equiped with this card, so I have to find a workaround.

kind regards

Christian

Hey Bro, did you get the work around? i am having the same issue at one of my customer place?

[Error Code = 0x00000005]

Silent monitoring session not started. Remote client is not responding.

Verify that remote client is running and has silent monitoring capabilities.

Please let me know if you have any updates.

Thanks,

Daljeet

An oldie, but a goodie, which has helped me in the past.

http://www.cisco.com/application/pdf/paws/52558/ctios-silent-monitor.pdf

Also, look at the CTIOS managers guide for troubleshooting tips. honestly, it all comes down to working on it until it works.

david

I troublehsot CTIOS based silent monitoring for like 3 weeks before I figured out it was CSA on the Supervisor PC's that were blocking incoming requests on port 42228. One big thing I can say is try

telnet IP 42228 from agent to sup, and sup to agent to make sure the service is up and accesible between the 2 ;)

Chad ;)