In CCM 5.1, we came accress the problem that though CTI route point was registered in CCM, on dialing the CTI route point from the exension, it was either giving busy tone OR system error message. However we were able to dial the CTI port number. The issue was not resolved even after restating CCM servers. What could be the root cause? from where can we find the logs for the same?
I have this problem too.