Maximum Hunt Timer

Unanswered Question
Jan 16th, 2009
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Hello,

I have a customer with CUCM 4.2 installed and she has a new requirement for a particular hunt pilot. When calls come in, they go to hunt pilot 8500. On No Answer after a certain length of time the call goes to another extension 2757. The customer wants to increase the ring time from 20 secs (5 rings) to 25 secs (6 rings). However when we are changing the Maximum Hunt Timer under the hunt pilot, there is no effect. That is the number of rings remains 5. Even if we change the timer value to for example 50 secs, there is no change. Can anyone let me know how we can overcome this problem?

Your help will be highly appreciated.

Chandrasen

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Rob Huffman Fri, 01/16/2009 - 04:55
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Hi Chandrasen,


Try this setting :)


RNA Reversion Timeout


Enter a time, in seconds, after which Cisco CallManager will distribute a call to the next available or idle member of this line group or to the next line group if the call is not answered and if the first hunt option, Try next member; then, try next group in Hunt List, is chosen. The RNA Reversion Timeout applies at the line-group level to all members.


Under "Line Group Configuration", you can find (and change) the "RNA Reversion Timeout" (which is by default set to 10 seconds)


From this doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803edabe.html#wp107892




If the call goes unanswered then a Forward should be applied at the "Hunt Pilot" Level that routes the caller to Unity;


Hunt Forward Settings


Forward Hunt No Answer - When the call that is distributed through the hunt list is not answered in a specific time, this field specifies how to forward the call.


Destination This setting indicates the directory number to which calls are forwarded.


Forward Hunt Busy - When the call that is distributed through the hunt list is busy in a specific time, this field specifies how to forward the call.


Destination This setting indicates the directory number to which calls are forwarded.


Maximum Hunt Timer - Enter a value (in seconds) that specifies the maximum time for hunting.(Used in conjunction with Forward Hunt Busy)



Hope this helps!

Rob

cg100668 Fri, 01/16/2009 - 08:38
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Hi Rob,

It happened to be the RNA Reversion Timeout. 5.0 points for you. Thank you very much.

Regards,

Chandrasen

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