Voice Group to General Mailbox Only

Unanswered Question
Jan 16th, 2009

Is it possible to have a group of users access only a general mailbox? I have a hunt group defined and all users only need one shared mailbox. The client would prefer that the users check the general box without having to drill through a personal mailbox

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Jonathan Schulenberg Sun, 01/18/2009 - 05:41


I can think of at least three ways:

1) Set the hunt pilot to forward calls on busy or RNA to a CTI Port and set CFA to voicemail on that port.

2) Configure a single Unity mailbox and set the other hunt group members to be Alternate Extensions. Unity will play that mailbox greeting when any of those extensions call.

3) Configure a voicemail profile in UCM and set the calling party mask to the Unity mailbox number you want. Assign that voicemail profile to the DNs in the hunt group.


This Discussion